Note: These policies apply only to purchases made online at www.labrazel.com. All other purchases are subject to the terms and conditions outlined in our wholesale price list.
We want you to be fully satisfied with every item that you purchase from Labrazel. Please open and inspect your shipment as soon as you receive it, even if you are not ready to install or display the items. If the order does not meet your expectations in any way please notify us immediately so that we can assist you.
Broken or defective items must be reported within 5 days of receipt. Please retain all original packing materials and contact us by email at firstname.lastname@example.org or by phone at 860-232-3091. If the problem is the result of shipping damage, a manufacturing issue, or an error on our part, we will replace the item at no additional cost to you or we will refund the cost of the item and related shipping fees.
If we determine that the damaged or defective item should be returned to us, we’ll schedule a pickup at our expense. We can offer refunds and replacements only if the item is returned within 30 days; after that time, a store credit will be applied to your account.
All other returns must be initiated within 10 days of delivery. If you are not satisfied with an item for any reason, click here to print a copy of our Merchandise Return Form and follow the instructions on the form. Please note, you are responsible for return shipping costs, including shipping charges and any applicable duties and taxes.
128 Old Brickyard Lane
Berlin, CT 06037
Attn: Returns Department
For assistance, contact us:
We're available Monday - Friday from 9 AM - 5 PM Eastern Standard Time.